Any lesson cancellation must be made 24 hours ahead of time, unless it is an emergency, to avoid any late cancellation charge. The first time a student or client makes the mistake of late cancellation they will be charged half of the lesson price, from then on the cancellation fee is the full lesson price. However, if you cancel within 2 hours prior to the lesson, and the instructor is already on the court with the equipment, the charge will be full price regardless of first time offense.
The minimum number of players required for a clinic is 3. When there are under 3 players present for the class, coaches are not obligated to continue having the class, although in some circumstances such as the start of a new program, the coaches may continue running the class anyway.
Cancelling During The Clinic
In the case where we must cancel after the first half hour of class, due to rain or other emergencies, the remaining time of the class will be transferred into credit. For package holders, this will mean that the credit gained from the canceled class will be deducted from the next purchase of a class package. For students who buy individual classes, the credit will be deducted from the next class that is attended.
In the event of an emergency, such as the Covid-19 pandemic, the clinic will be canceled, in order to ensure the safety of the students as well as instructors.
If the coach who is hosting the class gets sick the day before, or wakes up in the morning of the clinic with this condition, the coach will have to cancel the class. It is important to avoid getting the students sick, as this will only lead to more lost time.
Any changes being made to the clinic schedule will be updated on the newsboard of Bay Team Tennis Academy to keep you in touch with what is going on at the Academy.
Weather conditions policy
Classes are cancelled on rainy days!. The coach is responsible for calling rain – outs. He will make every effort to have class, and when in doubt, will go to the court. Usually we do not base rain outs on weather reports as they are often wrong. The coach will keep parents updated about weather conditions and will call a rain out at least 1 hour before class starts. All parents will be notified by a text that we are rained out and will be emailed about the makeup schedule.
If it starts to rain during class, the coach will need to stop class and call rain out. The coach will walk the kids to a covered place and let all of their parents know to pick up their child and where to find them. The coach will stay with all players until they are picked up.